Arisekola Drags Value Jet Airline to Court Over Missing Luggage

Mogaji Wole Arisekola, the chairman of Online Media Practitioners, has instructed his legal team to commence court action against Value Jet Airline’s management due to the unprofessional conduct of its ground staff and the airline’s lack of effective customer-oriented management.

In a court affidavit obtained by our reporters, Mogaji Arisekola is requesting the court to order the airline to produce his luggage within 72 hours and to compensate him with N10 million for not making his bag available to him in Lagos.

“I was told my luggage needed further clearance while I was on the aircraft, to which I consented. However, when I arrived in Lagos, my luggage was nowhere to be found,” Arisekola stated. “I went to their counter to make a complaint and was told to leave my name and contact address. An hour later, I received a telephone call informing me to come back to the airport after 2 pm to pick up my luggage, contrary to the initial agreement to send it to my house in Lekki.”

“I objected, stating that I flew premium class and was told my luggage would be delivered to my house. The customer service is lacking, and I find it to be a breach of contract,” he added.

A passenger who was on the same flight with Mogaji Arisekola laments that the unprofessional attitude displayed by some Nigerian local airlines has been a matter of concern for passengers, travel agencies, and industry experts. Several issues, including poor customer service, delayed or missing luggage, and lack of effective communication, contribute to a negative travel experience. This case involving Mogaji Wole Arisekola and Value Jet Airline is just one example of a broader issue that affects many travelers within the country.

One of the most significant problems with Nigerian local airlines is the poor quality of customer service. Passengers often report encountering unhelpful and indifferent staff who lack the necessary training to handle customer complaints effectively. In the case of Arisekola, despite being a premium class passenger, he experienced a lack of assistance and clear communication regarding the status of his luggage. Such treatment not only frustrates passengers but also undermines their confidence in the airline.